Privacy Policy

Last updated: March 27, 2024

This Privacy Policy describes how Flance Ltd ("we", "us", or "our") collects, uses, and discloses your information when you use our website or services. Please read this Privacy Policy carefully.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

We may collect personally identifiable information, such as:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing and payment information
  • Website URL
  • Project specifications and requirements
  • Communication history

1.2 Technical Information

We may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Referring/exit pages
  • Clickstream data
  • Date/time stamps
  • Pages viewed

1.3 Information Collection Methods

We collect information through:

  • Direct interactions (forms, email, phone, etc.)
  • Automated technologies or interactions (cookies, web beacons)
  • Third parties (analytics providers, business partners)

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and complete transactions
  • Send administrative information
  • Respond to inquiries and provide customer service
  • Send marketing and promotional communications (with consent)
  • Improve our website and services
  • Develop new products, services, and features
  • Analyze usage patterns and trends
  • Protect against fraudulent or unauthorized transactions
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

3.1 Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as:

  • Hosting providers
  • Payment processors
  • Analytics services
  • Email service providers
  • Customer support tools

These providers are contractually obligated to protect your information and are limited in how they may use your information.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly
  • Preference cookies: Enable the website to remember your preferences
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Used to track visitors across websites

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Regular security assessments
  • Access controls and authentication procedures
  • Secure data storage practices
  • Staff training on data protection

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Request restriction of processing of your personal information
  • Data portability: Request transfer of your personal information
  • Objection: Object to processing of your personal information
  • Withdraw consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country.

If we transfer your information to other countries, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@flanceltd.com
Phone: +1 (123) 456-7890